Shipping & Returns

IS SHIPPING FREE?
It depends. Shipping may be free to United States after unlocking certain deals. Regularly it is $4.95 for standard offers, but some offers/bundles do unlock free shipping.

1.HOW LONG WILL MY ORDER TAKE TO DISPATCHED?
We just need no longer than 1 to 3 business day to deal with your order.
Please contact us firstly (support@syncniva.com) for more details.

2.HOW LONG WILL MY ORDER TAKE TO SHIP?
Usually shipping time takes 8~12 working days to arrive after dispatched.
During rush days, please estimate 5 extra business days more than usual.

3.CAN I TRACK MY ORDER?
5 working day after your parcel is shipped, you will receive an email with the courier's details and your consignment number, this can be used to track your order.

4.CAN I CHANGE MY ADDRESS?
Please contact us (support@syncniva.com) before your item has been dispatched.

5.CAN I GET DELIVERY TO COUNTRIES OUTSIDE OF THE US?
Please contact us (support@syncniva.com) to ask for the accurate reply.
For further assistance please email our customer service department at
support@syncniva.com.


6. CAN I GET A REUND?
Yes, please contact us within 180 days for a full refund if you are not satisfied with your order.